We’ve got your back.
Clear shipping expectations, order support, and straightforward policies for every Great Bite delivery.
Double-check your address at checkout and keep your tracking email handy after your order ships.
Shipping policy.
Everything you need to know about returns, address accuracy, damaged orders, refunds, subscriptions, and product use.
We’ve got your back
At Great Bite Supplements, we’re dedicated to delivering not only premium gummy supplements — including gummies for sleeping, protein gummies, and vitamins for brain health — but also a top-tier customer experience. If something’s off with your order, we’re here to make it right — within reason and in line with industry standards.
Non-returnable items
Due to the consumable and hygienic nature of our products, we’re unable to accept returns on opened or used items. Even unopened products are considered final sale once shipped, as we cannot guarantee their safety once they’ve left our facility.
For safety reasons and quality control, refunds will not be issued without clear and valid documentation of an issue.
Shipping & address accuracy
Please double-check your shipping information at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Orders sent to the wrong address due to customer error are not eligible for refunds or replacements.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or you received the wrong product, contact our support team within 7 days of delivery.
To resolve the issue quickly, include your order number, a brief description of the issue, and clear photos of the product and packaging.
Refund eligibility
Approved refunds will be credited to the original payment method used at checkout. Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or card issuer’s processing times.
Subscription terms
If you’re subscribed to one of our products, please note that cancellations made on the same day as a renewal may still be processed. We do not issue refunds for subscriptions that are canceled after renewal has already occurred.
If you have any questions about your order, reach out to us at contact@greatbitesupps.info. We’re always happy to help where we can.
Usage & serving
Always follow the serving directions printed on the product label. Do not exceed the suggested serving unless directed by a qualified healthcare professional.
Consult your healthcare provider before use if you are pregnant, nursing, taking medication, managing a medical condition, or have questions about whether a product is right for you.
Something off with your order?
Email contact@greatbitesupps.info with your order number, a short description, and clear photos when applicable. We’re always happy to help where we can.