How can we help?
Questions about your order, our products, wholesale, or a partnership? Choose the right route below or send our team a message.
Order support
Tracking, delivery, damaged items, changes, returns, and refunds.
Get order help →Product guidance
Questions about Shark Mode, Jaws of Focus, ingredients, or how to use a product.
Ask a product question →Wholesale
Retailers, gyms, studios, supplement shops, and bulk purchasing opportunities.
Start wholesale inquiry →Creators & partners
UGC, affiliates, ambassadors, events, press, and brand collaborations.
Pitch your idea →Tell us what’s going on.
Give us the details and we’ll route your message correctly. For order issues, include your order number and the email used at checkout.
Send a message
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A few common questions may already have the answer you need.
How quickly will I hear back?
Most messages receive a response within 1 to 2 business days. Complex order or partnership questions may require a little more time.
How do I track my order?
Use the Track Order link in the store navigation or open the shipping confirmation email sent after fulfillment.
Can I change or cancel an order?
Contact us as quickly as possible. Once an order enters fulfillment, changes or cancellations may no longer be available.
What should I include for an order issue?
Include your order number, the email used at checkout, and a clear description of the issue. Photos are helpful for damaged or incorrect items.
Do you offer wholesale pricing?
Yes. Great Bite works with qualifying retailers, gyms, studios, and supplement shops. Send your business name, location, website, and product interest.
Do you work with creators and affiliates?
We review UGC, affiliate, ambassador, event, and brand partnership opportunities. Include links to your social profiles and relevant audience or performance details.
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